ONLINE COURSE TERMS OF SALE

BACKGROUND

These Terms of Sale set out the terms under which online courses, training programmes, workshops, coaching materials, downloadable resources, templates, recordings, assessments, and related educational content (“Courses”) are sold and supplied by Complete Tenders Ltd (“We”, “Us”, “Our”) through tenderschool.thinkific.com (“Our Site”).

Please read these Terms of Sale carefully before purchasing any Course. By purchasing a Course, you agree to be bound by these Terms of Sale.

These Terms of Sale, together with any order confirmation issued by Us, constitute the entire agreement between Us and you regarding the purchase and use of Our Courses.

 

1. Definitions and Interpretation

In these Terms of Sale:

“Contract” means the agreement between Us and you for the purchase of a Course.

“Course” means any online course, training programme, workshop, coaching programme, masterclass, educational content, downloadable material, or related service made available by Us.

“Course Content” means all videos, recordings, presentations, templates, worksheets, guides, documents, assessments, materials, software, downloads, and other educational content provided by Us.

“Data Protection Legislation” means all applicable UK data protection and privacy laws, including the UK GDPR and Data Protection Act 2018.

“Learning Platform” means any website, portal, learning management system, software platform, or application through which the Course is delivered.

“Student” means the individual authorised to access and participate in the Course.

“Order Confirmation” means Our written confirmation accepting your purchase.

 

2. Information About Us

2.1 Our Site is owned and operated by:

Complete Tenders

Company Number: 09777717

Registered Office: Orion House

Bessemer Road

Welwyn Garden City

Herts

AL7 1HH 

Email: [email protected]

Telephone: 01707 244713

VAT Number: 236081227

 

3. Access to Our Site

3.1 Access to Our Site is provided on an “as available” basis.

3.2 You are responsible for obtaining internet access, hardware, software, and any other requirements necessary to access the Course.

3.3 We reserve the right to modify, suspend, or discontinue any part of Our Site where reasonably necessary.

3.4 Use of Our Site is also subject to Our Website Terms of Use and Privacy Policy.

 

4. Business Customers and Consumers

4.1 These Terms apply to both business customers and consumers unless expressly stated otherwise.

4.2 If you are purchasing on behalf of a business, you confirm that you have authority to bind that business.

4.3 If any provision applies only to business customers or consumers, this will be clearly stated.

 

5. Courses, Pricing and Availability

5.1 We may update Course Content from time to time to improve quality, reflect industry developments, update legislation, or correct errors.

5.2 We reserve the right to amend Course descriptions, pricing, and availability at any time prior to purchase.

5.3 Any price changes will not affect Courses already purchased.

5.4 All prices displayed on Our Site are exclusive of VAT unless stated otherwise.

5.5 If VAT becomes chargeable, it will be added at the prevailing rate.

5.6 If We discover a pricing error, We reserve the right to cancel the order and refund any amounts paid.

5.7 We make reasonable efforts to ensure Course availability but do not guarantee that any Course will remain available indefinitely.

5.8 Any stated completion times are estimates only and do not constitute guarantees.

5.9 We reserve the right to limit the number of participants enrolled in any Course.

 

6. Orders and Formation of Contract

6.1 Our Site will guide you through the ordering process.

6.2 Before submitting your order, you should review all information carefully.

6.3 Your order constitutes an offer to purchase a Course.

6.4 A legally binding Contract is formed only when We issue an Order Confirmation.

6.5 We reserve the right to decline any order at Our sole discretion.

6.6 Where an order is declined after payment has been taken, We will refund the payment in full.

 

7. Payment

7.1 Payment must be made in full before Course access is granted unless an instalment arrangement has been expressly agreed.

7.2 We accept payment methods displayed on Our Site.

7.3 Failure to make any instalment payment when due may result in immediate suspension of Course access.

7.4 Outstanding balances remain payable even if Course access is suspended.

7.5 You must notify Us promptly if you believe an incorrect amount has been charged.

 

8. Delivery of Course Content

8.1 Access to the Course will normally be provided immediately upon successful payment unless otherwise stated.

8.2 Course access will continue for the period specified on the Course sales page.

8.3 Where lifetime access is offered, this means access for the operational lifetime of the Course and Learning Platform.

8.4 We may temporarily suspend access to Course Content for maintenance, updates, security reasons, or technical issues.

8.5 We will use reasonable efforts to minimise interruptions.

8.6 We do not guarantee uninterrupted access at all times.

8.7 Live sessions may be rescheduled where reasonably necessary.

8.8 We reserve the right to substitute trainers, coaches, or presenters with suitably qualified alternatives.

 

9. Licence and Intellectual Property

9.1 Upon purchase, We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Course Content for your own internal business or personal educational purposes.

9.2 All intellectual property rights remain vested in Us or Our licensors.

9.3 You may not:

  1. copy Course Content except for your personal use;
  2. sell, sublicense, distribute, or commercially exploit Course Content;
  3. share login credentials;
  4. permit third parties to access Course Content through your account;
  5. reproduce Course Content for training others;
  6. upload Course Content to any public or private file-sharing platform;
  7. create derivative works from Course Content for commercial use.

9.4 Breach of this Clause may result in immediate termination of access without refund.

 

10. Student Conduct

10.1 Students must conduct themselves professionally and respectfully.

10.2 You must not:

  1. harass, abuse, or intimidate trainers or other participants;
  2. disrupt training sessions;
  3. upload unlawful, offensive, defamatory, or infringing material;
  4. impersonate another person;
  5. attempt unauthorised access to systems or content.

10.3 We may suspend or terminate access without refund for serious breaches of this Clause.

 

11. Cancellation and Refunds

11.1 Refund eligibility will be determined in accordance with the refund policy displayed on the Course sales page.

11.2 Unless otherwise stated, requests for refunds must be submitted in writing.

11.3 No refund will normally be available where:

  1. substantial Course Content has been accessed;
  2. downloadable materials have been downloaded;
  3. certification has been issued;
  4. the Course has been substantially completed.

11.4 If We cancel a Course before delivery, you will be entitled to a full refund.

11.5 Any approved refunds will be processed using the original payment method.

11.6 Refund processing times may vary depending on payment providers.

 

12. Termination

12.1 We may terminate this Contract immediately if:

  1. you breach these Terms;
  2. you engage in unlawful activity;
  3. you infringe Our intellectual property rights;
  4. you share Course access credentials.

12.2 Upon termination, all access rights shall cease immediately.

12.3 Termination does not affect any accrued rights or obligations.

 

13. Educational Disclaimer

13.1 Courses are provided for educational and informational purposes only.

13.2 We do not guarantee any particular result, income level, business success, employment outcome, professional qualification, tender success, commercial benefit, or financial return.

13.3 Individual outcomes depend on many factors outside Our control.

13.4 You remain solely responsible for decisions made using information obtained through the Course.

 

14. Our Liability

14.1 Nothing in these Terms excludes liability that cannot legally be excluded.

14.2 Subject to Clause 14.1, We shall not be liable for:

  1. loss of profits;
  2. loss of business;
  3. loss of revenue;
  4. loss of opportunity;
  5. indirect or consequential losses.

14.3 Our total aggregate liability arising from any Contract shall not exceed the amount paid by you for the Course giving rise to the claim.

 

15. Events Outside Our Control

15.1 We shall not be liable for delays or failures caused by circumstances beyond Our reasonable control.

15.2 Such circumstances include:

  1. internet outages;
  2. cyber-attacks;
  3. supplier failures;
  4. industrial disputes;
  5. natural disasters;
  6. pandemics;
  7. governmental restrictions;
  8. utility failures.

15.3 We will take reasonable steps to minimise disruption where possible.

 

16. Complaints

16.1 Complaints should be submitted in writing to:

Email: [email protected]    

Address: Orion House

Bessemer Road

Welwyn Garden City

Herts

AL7 1HH 

16.2 We aim to acknowledge complaints within five business days.

 

17. Data Protection

17.1 We will process personal data in accordance with applicable Data Protection Legislation.

17.2 Details of how We collect and process personal data are set out in Our Privacy Policy.

 

18. Other Important Terms

18.1 We may transfer Our rights and obligations under these Terms.

18.2 You may not transfer your rights without Our written consent.

18.3 If any provision is found unenforceable, the remaining provisions shall continue in full force and effect.

18.4 No waiver of any breach shall constitute a waiver of any subsequent breach.

18.5 We may amend these Terms from time to time and will provide notice where required.

 

19. Law and Jurisdiction

19.1 These Terms shall be governed by the laws of England and Wales.

19.2 Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.